Terms & Conditions

Last updated: April 2026

1. Introduction

These Terms & Conditions ("Terms") form a binding agreement between you and Delivery Amigo ("Delivery Amigo", "we", "us", or "our"). By creating an account, subscribing to a location, or otherwise using the Delivery Amigo platform (the "Service"), you agree to these Terms. The Service connects customers ("Customers") who need a secure address for incoming packages with local retail businesses ("Partners") willing to accept and hold those packages for pickup. Delivery Amigo operates as a marketplace facilitator and is not a courier, shipper, property broker, or storage warehouse. The Service is restricted to users aged 18 and older.

2. Definitions

• Customer — a registered user who subscribes to a Partner location to receive packages there.
• Partner — a verified retail business that accepts and holds packages on behalf of Customers.
• Subscription — a monthly plan (Basic or Premium) that entitles a Customer to use a specific Partner address.
• Package — a parcel addressed to a Customer and delivered to a Partner location.
• Pickup PIN — a unique code issued to the Customer to verify identity at package collection.
• Prohibited Items — items listed in Section 4 that Customers may not route through Partner locations.

3. Accounts and Eligibility

You must provide accurate registration information and keep your login credentials secure. You are responsible for activity on your account and must notify us of suspected unauthorized access. We may suspend or terminate accounts that violate these Terms, provide inaccurate information, or engage in conduct we reasonably deem harmful to the Service, other users, or Partners.

4. Prohibited Items

Customers must not route the following through a Partner location: hazardous materials, explosives, flammable liquids, firearms or weapons, illegal drugs or controlled substances, living animals, perishable food, human remains, currency, precious metals, jewelry, or any items prohibited by applicable law or the Partner's stated policies. Partners may refuse, return, or request removal of any package reasonably believed to contain Prohibited Items. Customers agree to indemnify Delivery Amigo and the Partner against losses arising from Prohibited Items.

5. Partner Obligations

Partners agree to accept packages addressed to subscribed Customers during stated operating hours, to store packages in a non-public area with reasonable security, to verify the Customer's Pickup PIN before handing over any package, and to notify Delivery Amigo promptly if their location becomes unavailable. Partners must not open, tamper with, or redirect Customer packages.

6. Customer Obligations

Customers agree to pay Subscription fees on time, to use the Partner address solely for lawful personal or business shipments, to collect packages within the pickup window, to treat Partner staff and premises with respect, and to provide a Pickup PIN at collection. Customers are responsible for any Customer-provided information (including the recipient name under which packages arrive).

7. Plans, Fees, and Overage

The Basic plan is $7.50 per month and allows up to 5 packages per month. The Premium plan is $15.00 per month and allows up to 15 packages per month. Packages received beyond your monthly limit are charged at $2 per additional package. Prices may change with 30 days' notice. Payment is processed securely by Stripe.

8. Pickup Window and Late Fees

Customers have 7 days from the date a package is logged as received to collect it. A $2 late fee applies for each additional 7-day window the package remains uncollected. If a package is not collected within 28 days and the Customer has not been in contact with Delivery Amigo or the Partner, the Partner may, at their discretion, dispose of the package. Customers who remain in contact with Delivery Amigo may be granted additional time at the standard $2 per 7-day rate.

9. Subscription Renewal and Cancellation

Subscriptions renew automatically each month until cancelled. You may cancel at any time from your dashboard. Cancellation takes effect at the end of the current billing period. No refunds are issued for partial months or unused portions of a Subscription. A Customer may hold up to 5 active Subscriptions at a time.

10. Address Disclosure

The full street address of a Partner location is revealed to a Customer only after payment for an active Subscription is confirmed. Prior to that, only the neighborhood and city are shown publicly. Customers agree not to share the Partner address with third parties except as necessary to ship legitimate packages to themselves.

11. Liability

The Service is provided "as is" and "as available" without warranties of any kind. Delivery Amigo is a marketplace and does not take custody of packages, nor does it provide insurance or guarantee the condition of packages stored at Partner locations. Delivery Amigo is not liable for loss, theft, damage, misdelivery, or delay of packages, whether caused by carriers, Partners, Customers, or third parties. Partners are responsible for exercising reasonable care over packages in their possession. To the maximum extent permitted by law, neither party is liable for indirect, incidental, or consequential damages. If you wish to insure the contents of a shipment, you must do so directly with your carrier or a third-party insurer.

12. Intellectual Property

The Delivery Amigo website, software, graphics, logos, and content are the property of Delivery Amigo and are protected by copyright and trademark law. You may not reproduce, redistribute, or create derivative works from our content without prior written permission. By submitting content (such as reviews or business listings) you grant Delivery Amigo a non-exclusive, royalty-free, worldwide license to use, display, and modify that content in connection with the Service.

13. Use of Other Users' Information

Information exchanged through the Service about other Customers or Partners may be used only for the purposes of completing package pickups and fulfilling your obligations under these Terms. You may not use such information for marketing, spam, or unsolicited commercial outreach.

14. Breach and Termination

We may limit, suspend, or terminate your account at any time if we reasonably believe you have violated these Terms, provided false information, or engaged in fraudulent or harmful conduct. You may close your account at any time by cancelling all active Subscriptions.

15. Privacy

Our Privacy Policy forms part of these Terms and explains how we collect, use, and share your information.

16. Third-Party Rights

These Terms are enforceable only by you and Delivery Amigo (and our permitted successors). No third party has rights to enforce these Terms.

17. Governing Law

These Terms are governed by the laws of the United States and the state in which Delivery Amigo is incorporated, without regard to conflict-of-laws principles. Disputes must be brought in the courts of that jurisdiction.

18. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced on our website or by email. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

19. Contact

Questions about these Terms may be sent to support@deliveryamigo.com.