Privacy Policy

Last updated: April 2026

This Privacy Policy (the "Policy") is incorporated into the Terms & Conditions of Delivery Amigo ("we", "us", "our"). Please read this Policy carefully before using the Service. If you have questions, contact us at support@deliveryamigo.com before proceeding.

1. Information We Collect

1.1 Account and Registration Information

When you register as a Customer or Partner, we collect the information you provide — such as your name, email address, phone number, business name (for Partners), and password. Partners also provide business address, operating hours, and bank-payout details. Customers provide a billing email and the recipient name under which packages will arrive.

1.2 Subscription and Package Information

We store records of your Subscriptions, the Partner location you chose, packages logged by the Partner (name, arrival date, pickup date, status), Pickup PIN hashes, and any late-fee or overage events. Payment details are processed by Stripe; we do not store full card numbers on our servers.

1.3 Cookies and Local Storage

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service is used. You may disable cookies in your browser, but some parts of the Service (sign-in, checkout) will not function without them.

1.4 Device and Log Data

Our servers automatically record information your browser transmits, including IP address, browser type and version, language, operating system, referring URLs, and timestamps. This data helps us operate, secure, and improve the Service.

1.5 Communications

We retain emails, support tickets, and in-app messages you send to us or to Partners to maintain service records, resolve disputes, and improve quality. Where legally required, we obtain consent before recording voice calls.

1.6 Reviews and User-Generated Content

If you submit a review of a Partner location, we collect the content of the review and the name you choose to display. Reviews are public once approved.

2. How We Use Your Information

We use the information described above to:

• create and operate your account, process Subscriptions, and deliver the Service;
• communicate with you about bookings, packages, late fees, and account activity;
• prevent fraud, abuse, and security incidents;
• comply with legal obligations;
• improve product quality, monitor performance, and develop new features;
• send service announcements and — with your consent — marketing communications you can opt out of at any time.

3. Your Choices

You may review and update most account information from your dashboard. If you wish to correct, export, or delete personal data we hold about you, contact support@deliveryamigo.com. Some information (e.g. transaction records) must be retained for tax and legal compliance.

If we wish to use your information for a materially new purpose not described in this Policy, we will ask your permission before doing so. You may decline, though this may limit functionality.

4. When We Share Information

We share personal data with third parties only in the following circumstances:

4.1 With Partners to Fulfill Bookings

When you subscribe to a Partner location, we share the necessary information (recipient name, subscription status, Pickup PIN verification) with the Partner so they can accept and hand over your packages. Partners agree to use this information only for the purpose of the Subscription.

4.2 With Service Providers

We use third-party vendors to process payments (Stripe), send transactional email (SendGrid), host infrastructure, analyze usage, and provide customer support. These vendors are bound by contract to use your information only to provide services to us.

4.3 With Your Consent

We will obtain your explicit opt-in before sharing sensitive information with third parties for any purpose not described here.

4.4 For Legal and Safety Reasons

We may access, preserve, and disclose information where we reasonably believe it is necessary to (i) comply with applicable law, legal process, or a government request; (ii) enforce our Terms; (iii) detect, prevent, or respond to fraud, security, or technical issues; or (iv) protect the rights, property, or safety of Delivery Amigo, our users, Partners, or the public.

4.5 Business Transfers

If Delivery Amigo is involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

4.6 Aggregated or De-identified Data

We may share aggregated or de-identified data (such as city-level demand statistics) with third parties for research, analytics, or marketing. Such data does not identify you individually.

5. Data Retention

We retain personal information for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account as described in Section 3.

6. Security

We take reasonable technical and organizational measures to protect personal information — including encrypted transport (HTTPS), hashed passwords, and scoped access controls. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

7. Children

The Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.

8. International Users

Delivery Amigo is based in the United States, and your information will be processed in the U.S. By using the Service you consent to the transfer of your data to the U.S., which may have different data-protection laws than your country.

9. Changes to This Policy

We may amend this Policy from time to time. Material changes will be announced prominently on our website or by email. Continued use of the Service after changes take effect constitutes acceptance of the updated Policy.

10. Contact

For any question about this Policy or how we handle your information, contact support@deliveryamigo.com.