How authorized pickup works at a package receiving service
Yes, you can authorize someone else to pick up your package on your behalf. With Delivery Amigo, a package receiving service built around a unique pickup PIN, sharing collection access is straightforward.
The person you authorize for package pickup brings your unique pickup PIN and a valid government-issued photo ID to the partner location. The partner verifies both, and releases the package.
Why does authorized pickup matter more than you think?
Most online discussions of package receiving services focus on the customer collecting their own package. But in real life, plenty of situations call for someone else to do the pickup:
• You travel for work and your package arrives while you're away.
• You work long hours and your partner or roommate is more often home.
• You live in a doorman building and would rather have your doorman collect than make the trip yourself.
• You are a freelancer expecting client packages, deliverables, samples, equipment ,and a property manager or assistant collects packages for you.
• You are an Airbnb guest who hasn't arrived yet but ordered online ahead.
Each of these is a real, common use case. A package receiving service that can't handle authorized pickup is missing a meaningful part of the value it should provide.
The two-piece verification: Pickup PIN plus a Valid Photo ID
Authorization at Delivery Amigo rests on two pieces of verification:
Your unique Pickup PIN
Every package logged at a partner location is tied to your subscription. The pickup PIN is unique to you and is assigned to your subscription; it is a single identifier for you as a subscriber, not a separate PIN per package.
You use the same PIN to collect any and all packages associated with your subscription. You may authorize someone else to pick up your package on your behalf by sharing your Pickup PIN with them.
A valid photo ID
The person collecting on your behalf brings a valid government-issued photo ID, can be a driver's license, state ID, or passport, to verify their identity at the partner location.
Together, the Pickup PIN and government-issued photo ID are what make shared access safe. The pickup PIN proves the collector has your permission. The government-issued photo ID is the identity check that makes sure whoever uses it can be accounted for.
How to authorize someone to collect your package
1. Decide who you want to authorize. This might be a partner, a roommate, a friend, a doorman, a building manager, an assistant, anyone you would trust to receive a package on your behalf.
2. Share your pickup PIN with them.Your Pickup PIN is assigned to your subscription, it is a single identifier for you as a subscriber, not a separate PIN per package.
3. Confirm they have a valid government-issued photo ID. A driver's license, state ID, or passport all qualify.
4. They go to the partner location during the partner's operating hours, show the pickup PIN, show the valid government-issued photo ID, and the partner releases the package.
That's the entire workflow. No paperwork, no advance approval needed, no app to install for the third party. The pickup PIN-plus- valid government-issued photo ID pattern is what the partner staff are trained to verify, and it works the same way regardless of who is collecting on your behalf.
Authorize before the clock runs out
The package is held for 7 days. After that, a $2 late fee extends the hold by another week, and it keeps repeating. Packages left unclaimed for more than 28 days without communication with Delivery Amigo or the Location Partner may be disposed of at the partner's discretion.
That's the real reason to line up your collector before you leave, not after the package lands. Share your pickup PIN with someone you trust, confirm they have their valid government-issued photo ID, and the hold window stops being your problem.
Common authorized-pickup scenarios
Doorman or building manager
This is a common setup for residents, especially in apartment buildings, who find it convenient to have their doorman collect their packages from a nearby partner location. The doorman simply brings the pickup PIN and a valid government-issued photo ID to the partner location, picks up the package, and holds it at the front desk for the resident. This pattern works particularly well for residents who travel often or work long hours.
Partner, roommate, or family member
If someone else in your household is more often home or has a more flexible schedule, share your pickup PIN and let them collect. They show the pickup PIN and a valid government-issued photo ID at the partner location.
Travel scenarios
If you are traveling and a package arrives in your home city, you can authorize a trusted friend, neighbor, property manager, or building staff member to collect it for you. This is especially useful for time-sensitive deliveries that can't wait until you return.
Business and freelancer use
Freelancers and side-business owners often use Delivery Amigo to receive client packages without exposing their home address. When a deliverable, a sample, or equipment arrives, an assistant or business partner can collect on the freelancer's behalf with the pickup PIN and a valid government-issued photo ID at the partner location.
Airbnb and short-term renter scenarios
Some travelers ship purchases ahead of arrival to a Delivery Amigo location near their accommodation. If a package arrives before they do, they can authorize the Airbnb host or property manager to collect it with the pickup PIN and a valid government-issued photo ID, and have it waiting at the accommodation when they check in. This works around Airbnb hosts who don't accept deliveries directly.
What authorized pickup doesn't do (the honest limits)
It is also important to understand what authorized pickup does not cover:
• It is not a co-account or shared subscription. Your subscription remains in your name. Sharing your pickup PIN lets someone collect any package waiting under that subscription, but it gives them no account access. They can't log in, view billing, or change anything on your account.
• It doesn't bypass the photo-ID requirement. Even if the third party knows the pickup PIN, the partner will still ask for a valid government-issued photo ID before releasing the package. This is the safety check that prevents pickup PIN-only collection.
• It doesn't work without your pickup PIN. The pickup PIN is the authorization. If you haven't shared it, no one can collect, even if they know your name or have other personal information.
Authorized-pickup related FAQs
Can my partner pick up my package even if their name isn't on the account?
Yes. The Pickup PIN is the authorization, and a valid government-issued photo ID is the verification. Your partner's name doesn't need to match the account.
Does the person picking up need their own Delivery Amigo account?
No. They just need your Pickup PIN and a valid government-issued photo ID. They don't sign up, install anything, or create an account.
Can my doorman or building manager pick up for me?
Yes, with your permission. Share your Pickup PIN with them, and they bring the Pickup PIN and a valid government-issued photo ID. The partner releases the package to them after verification.
What if the person picking up doesn't have a driver's license?
Any valid government-issued photo ID works, driver's license, state ID, or passport.
Do I need to tell Delivery Amigo in advance who I'm authorizing?
No. There is no pre-authorization step, no form to submit, and no name to register. Sharing your Pickup PIN is the authorization. Partner staff verify the pickup PIN and a valid government-issued photo ID at the counter, and that verification works the same way regardless of who is collecting.
Can more than one person have my Pickup PIN?
Yes. The Pickup PIN is what authorizes collection, so anyone you share it with can collect using it, together with their own valid government-issued photo ID. Bear in mind this isn't limited to a single package, anyone holding your PIN can collect anything waiting under that subscription, so share it deliberately.
Can my authorized person collect several packages in one visit?
Yes. Your Pickup PIN covers every package under that subscription, so there's no need to make a separate trip or provide separate details for each one.
Can I share access to one location without sharing all my packages?
Yes. You can hold up to five active subscriptions, and each one has its own address and its own Pickup PIN. If you regularly share pickup access with a doorman, assistant, or building manager, keep that location on its own subscription. Your other pickup PINs, and the packages under them, stay private.
What if someone else has my Pickup PIN without my permission?
Treat your Pickup PIN like a password. It is unique to your subscription; it covers all packages under it, and we ask you to keep it confidential. Only share it with people you trust and are deliberately authorizing.
Does authorizing someone give me more time to collect?
No. The package is held for 7 days. A $2 late fee applies for each additional 7-day period the package remains uncollected. Packages left unclaimed for more than 28 days without communication with Delivery Amigo or the Location Partner may be disposed of at the partner's discretion.
When authorized pickup isn't the right approach
Two cases where sharing your pickup PIN may not be the best move:
• You're not actually away, you just want the convenience. In that case, walk in and collect yourself; it takes under two minutes and avoids the trust step.
• You're authorizing someone you don't trust to handle the package responsibly. The pickup PIN-plus-valid government-issued photo ID workflow is safe at the partner level, but it doesn't protect the package after it leaves the partner.
Set up your account and share pickup access
Subscribe to Delivery Amigo, choose a partner location near you or someone you trust, and you can authorize anyone to collect on your behalf from your first package onward.
Related reading on package receiving and shared access
Start with how a package receiving service works for the full picture, or read our honest comparison.
Read our honest comparison of PO Boxes, lockers, package rooms, and package receiving services if you're still choosing.
We’ve also covered how to keep your home address off retailer databases
Find out more about how to receive packages as an Airbnb guest while travelling.